Most frequently asked questions, answered right here !
Do you change watch batteries?
Yes. Watch battery changes are usually done while you wait. This service includes re-sealing the watch for water resistance and cleaning of the case and band.
Do you adjust watch bands?
Yes. Watch band adjustments are usually done while you wait.
Do I need an appointment?
No, please just stop by during regular business hours.
Do you send repairs out?
Never, ever ever! If we don't offer a service in-house, we just don't offer that service. We will never send a repair out! When you stop in, you will be able to ask your questions directly to the jeweler that will be working on your item. We are always happy to provide in-depth information about your jewelry and watches, and we love to talk shop.
Are you able to fix/size my ring/chain/necklace/bracelet?
Almost certainly yes! If it can be done we likely do it. However there are a few exceptions. 1. We only work on precious metal jewelry (gold/silver/platinum/palladium). We do not work on costume or alternative metals (if you're unsure, please stop by and we'll have a look). 2. We do not offer pearl or bead restringing. 3. We are focused on providing ideal craftsmanship and will refuse any half measures. Our policy is that we will do the work correctly or not at all.
Can you fix my Clock/Glasses/Purse/Bowling Trophy?
Sorry but NO. We are experts in Jewelry & Watch repair and restoration and are not qualified to work on items outside of that scope. We also don't know who does fix those items. It is difficult to find craftspeople that work on these items and if you find someone, please let us know because our bowling trophy is also broken.
Jewelry Services
Jewelry Services
Jewelry Services
See what we can do to get you wearing that broken piece again. Expert repair done on premises only, in our jewelry store.
Watch Services
Jewelry Services
Jewelry Services
Watch Stopped. Time to make it work again. Expert repair on premises in our jewelry store.
Other Services
Jewelry Services
Other Services
Need help with insurance or estate jewelry, we have the expertise.
CLOSED on Thursdays!
Due to a very high volume of Repairs and Custom Orders, we will be closed to the public on Thursdays starting in May of 2025. We will be using this time to catch up. Our regular operating hours will resume as soon as we are able.