Most frequently asked questions, answered !

Yes. Watch battery changes are usually done while you wait. This service includes re-sealing the watch for water resistance and cleaning of the case and band. 

Yes. Watch band adjustments are usually done while you wait. 

For the month of August 2026, appointments will be required from Monday to Thursdays. Walk-ins welcome on Fridays and Saturdays.  

Never, ever ever! If we don't offer a service in-house, we just don't offer that service. We will never send a repair out! When you stop in, you will be able to ask your questions directly to the jeweler that will be working on your item. We are always happy to provide in-depth information about your jewelry and watches, and we love to talk shop. 

Almost certainly yes! If it can be done we likely do it. However there are a few exceptions. 1. We only work on precious metal jewelry (gold/silver/platinum/palladium). We do not work on costume or alternative metals (if you're unsure, please stop by and we'll have a look). 2. We do not offer pearl or bead restringing. 3. We are focused on providing ideal craftsmanship and will refuse any half measures. Our policy is that we will do the work correctly or not at all. 

Sorry but NO. We are experts in Jewelry & Watch repair and restoration and are not qualified to work on items outside of that scope. We also don't know who does fix those items. It is difficult to find craftspeople that work on these items and if you find someone, please let us know because our bowling trophy is also broken.